Cookie Policy
Last Updated: December 1, 2024
About Cookies
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently and provide information to website owners.
Cookies allow websites to remember your actions and preferences (such as login credentials, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you return to the site or browse from one page to another.
LetPsyc uses cookies and similar tracking technologies for the following purposes:
- Essential Operations: Enable core functionality like authentication and security
- User Preferences: Remember your settings and personalization choices
- Performance: Analyze how users interact with our platform to improve services
- Security: Detect and prevent fraudulent activity and security threats
- Analytics: Understand usage patterns and optimize user experience
1. Strictly Necessary Cookies
These cookies are essential for the platform to function properly. They enable core features like security, network management, and accessibility. You cannot opt out of these cookies.
Examples:
- • session_id - Maintains your login session (Duration: Session)
- • csrf_token - Prevents cross-site request forgery attacks (Duration: Session)
- • auth_token - Authenticates API requests (Duration: 7 days)
- • security_check - Validates security measures (Duration: 1 hour)
2. Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. Without these cookies, some features may not function properly.
Examples:
- • user_preferences - Stores dashboard layout and theme (Duration: 1 year)
- • language_pref - Remembers language selection (Duration: 1 year)
- • notification_settings - Stores notification preferences (Duration: 6 months)
- • sidebar_state - Remembers sidebar collapsed/expanded state (Duration: 30 days)
3. Analytics Cookies
These cookies help us understand how visitors interact with our platform by collecting anonymous information about page visits, navigation paths, and feature usage.
Examples:
- • _ga - Google Analytics visitor identifier (Duration: 2 years)
- • _gid - Google Analytics session identifier (Duration: 24 hours)
- • _gat - Google Analytics request throttling (Duration: 1 minute)
- • analytics_session - Tracks session behavior (Duration: 30 minutes)
4. Performance Cookies
These cookies collect information about how you use our platform, such as which pages you visit most often and any error messages you receive. This helps us improve performance and fix bugs.
Examples:
- • performance_id - Monitors page load times (Duration: Session)
- • error_tracking - Logs client-side errors (Duration: 7 days)
- • feature_flags - Manages A/B testing (Duration: 30 days)
We use select third-party services that may set cookies on your device. These services are carefully vetted and limited to trusted partners:
Google Analytics
Purpose: Website analytics and performance monitoring
Privacy Policy: https://policies.google.com/privacy
Amazon Web Services
Purpose: Application hosting, database, and private file storage
Privacy Policy: https://aws.amazon.com/privacy/
Data Protection
Managing Cookie Preferences
You have several options to manage cookies:
1. Cookie Preference Center
Use our cookie preference center to customize which categories of cookies you allow.
2. Browser Settings
Most web browsers allow you to control cookies through their settings:
- • Chrome: Settings → Privacy and security → Cookies and other site data
- • Firefox: Options → Privacy & Security → Cookies and Site Data
- • Safari: Preferences → Privacy → Cookies and website data
- • Edge: Settings → Cookies and site permissions → Cookies and site data
3. Opt-Out Tools
For analytics cookies, you can opt out using these tools:
- • Google Analytics Opt-out: Browser Add-on
- • Network Advertising Initiative: Opt-out Page
Important Note
Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you do not want your online activity tracked. Because there is not yet a common understanding of how to interpret DNT signals, we do not currently respond to DNT browser signals. However, you can use the cookie preference center and browser settings described above to manage tracking.
If you access our platform through a mobile device, you can manage cookies and tracking through your device settings:
- iOS: Settings → Safari → Privacy & Security
- Android: Settings → Google → Ads → Opt out of Ads Personalization
Cookies can be classified by their lifespan:
Session Cookies
Temporary cookies that expire when you close your browser. Used for maintaining your session and security during your visit.
Persistent Cookies
Remain on your device for a specified period (from minutes to years). Used to remember preferences and settings across multiple sessions.
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will notify you of significant changes by posting a notice on our platform or sending you an email. The "Last Updated" date at the top of this page indicates when the policy was last revised.
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Privacy Team: privacy@letpsyc.com
Data Protection Officer: dpo@letpsyc.com
Mail: LetPsyc Privacy Team
123 Mental Health Ave, Suite 100
Los Angeles, CA 90210